Lahore: According to media sources, the Lahore Development Authority (LDA) is planning to introduce the city’s first anti-encroachment helpline. The Punjab Information Technology Board (PITB) has built computer software for the procedure, according to LDA Vice Chairman (VC) Sheikh Imtiaz Mahmood, and the anti-encroachment helpline will be operational following the hiring of helpline workers.

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Residents of Lahore will be able to make complaints about encroachments after the project’s successful launch, which will be digitally assigned to officials and tracked through a portal. There is no opportunity for error or delay in responding to complaints because the record has been digitised.

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In order to improve traffic flow, the LDA has entrusted the Traffic Engineering and Transport Planning Agency (TEPA) with executing successful anti-encroachment initiatives. The continuing anti-encroachment campaign, according to authorities, will be made more successful by the implementation of a public helpline, which will improve general traffic flow and pedestrian walkways along critical roadways.

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